Training and Support

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Our online trainings will make you a PowerFAIDS power user in no time.

A smiling woman sitting at a table, exchanging a piece of paper to another person off-screen.

When you choose PowerFAIDS, you’ve got the support of a full team of financial aid experts and a variety of online training opportunities, including:

  • Robust online community forums
  • Interactive web-based workshops
  • Self-guided tutorials that let you learn at your own pace
  • An extensive resource library

We find the system to be user-friendly with a service-oriented support team.

Cissy VanSickle, Director of Financial Aid, Garrett College


As a member of the PowerFAIDS community, you also get free admission to the annual user conference, where you’ll hear about the newest advances in PowerFAIDS and get practical advice from power users across the country.

Unparalleled Customer Service

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PowerFAIDS specialists are standing by to help you with PowerFAIDS so it does what you want, when you want it, and how you want it.

These dedicated former financial aid administrators and technical experts are trained and certified by the College Board.

And they all have an unwavering commitment to helping you make the most of what PowerFAIDS (and its sister systems CSS Profile and IDOC) have to offer.